Privacy Policy for Redrose Software Ltd

Effective Date: 21 November 2024

1. Introduction

Welcome to the privacy policy of Redrose Software Ltd. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, redrosesoftware.co.uk, and interact with our services.

2. Data We Collect

  • Contact Information: When you use our email contact form, we collect your name, email address, and any other information you provide for the purpose of responding to your inquiries.
  • User Interactions: We use Google Analytics to track user interactions on our website. This includes data such as IP addresses, geographical locations, browser types, referral sources, length of visits, page views, and website navigation paths.
  • Cookies and Local Storage: We use cookies for website functionality and local storage for our instant chat feature. These are used solely to enhance user experience and assist with inquiries.
  • Support Tickets: Our website includes an authorization system for managing support tickets. The auth server is located at auth.redrosesoftware.co.uk.

3. How We Use Your Data

  • To respond to your inquiries and provide customer support.
  • To analyze website usage and improve our services.
  • To manage and secure user accounts and support tickets.

4. Data Sharing and Security

  • We do not share your personal data with third parties outside of our organization.
  • We use SSL encryption to protect your data during transmission.
  • All data is stored securely, and we take appropriate measures to prevent unauthorized access.

5. Your Rights

Under the GDPR, you have the right to access, rectify, or erase your personal data. You also have the right to restrict or object to certain processing activities. To exercise these rights, please contact us using the details provided below.

6. Changes to This Policy

We may update this privacy policy from time to time. Registered users will be notified of any significant changes. Please review this policy periodically for any updates.

7. Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us:

  • Phone: 01953 851 225
  • Mail: Unit1i Snetterton Business Park, Snetterton, Norfolk, NR16 2JU
  • Email: info@redrosesoftware.co.uk

Our Managing Director, Kevin Meers, is responsible for GDPR compliance.

8. Complaints

If you believe that we have not complied with this policy or your data protection rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.