“Dealing with the Redrose team has been surprisingly easy ,the team listened, understood, then got on with the job within the time frame. They didn't disturb us at all and once the web site was ready they allowed us to play with it and then they listened again to what we wanted and just did it. The trade website is incredibly easy to operate and navigate and is just a pleasure to use. It feeds directly into the main FAM software that we use to run the business and allows our customers to place and track their orders 24/7. I am a fan of FAM.”
“As a long established footwear company, over the years we had put lots of different systems in place to manage the different areas of our business. This made management reporting time consuming and, with limited communication between these different systems, management of stock became difficult. We selected FAM ERP as it has the capability to manage all of our selling channels and stock within a single system. Coupled with this, we were impressed with the Redrose team’s vast experience of pulling together data from multiple systems into their FAM ERP business system, to ensure a smooth transition from our old multiple systems into one new system. The extensive reporting capability of FAM - which is tailored to the footwear industry - now allows us to effectively and efficiently manage the different business divisions of wholesale, concession, retail, e-commerce and manufacturing of our Padders Made in Britain range via one comprehensive system.”
“We needed a system that could manage a multi channel, multi brand business selling to customers across Europe and also operating concessions in some stores. FAM ticked all the boxes, and from the first demonstration we could see that the system was well thought out and easy to use. After a further demonstration where we were shown the powerful reporting and flexibility of FAM along with the seamless integration with Sage accounts we knew that FAM would provide the systems we need to keep growing the business but without the need for extra staff.”
“After looking at a few systems that did not quite do everything we needed, we immediately saw that FAM would, and with Redrose’s commitment to listen to our needs new features could easily be added as our business evolved. We can now easily create new ranges or import them from spreadsheets into FAM and produce an Excel order form for our reps to fill in when out selling. The reps e-mail the order forms to us, which are then automatically sucked back into FAM to create the Customer’s Order, leaving very little room for error thus making the whole order taking process very efficient”.
After a lengthy process looking at systems we selected Footwear & Apparel Management (FAM) to help us manage our expanding business distributing safety footwear and clothing. We needed an easy to operate yet comprehensive business system and FAM provides just this. Since implementing FAM our customer service has dramatically improved and on the back of this sales have risen. We also now have great visibility of our margins and control of our stock. Redrose understand the need for immediate high quality support particularly in the early phase of introducing the system and this is exactly what we received. In summary FAM now gives us the control we require in our business that we previously did not have.
“FAM has given us the ability to manage our sales orders in an efficient and timely manner at a manageable cost for an SME”